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Opportunities for cancellation of ordered product and return:
The Buyer, in accordance with the Consumer Protection Act, has the right to return or exchange the Product/item ordered by him within 14 /fourteen/ calendar days from the date of delivery to the address specified by the customer or from the date of arrival of the item/item at the office of the courier company. When the buyer states that he wishes to return or exchange the product/good ordered by him within fourteen days, he should notify ARSY COSMETICS LTD and return the Product/good as follows:
1. With the original labels/stickers, without any indication or trace that the Product has been used, used or damaged in any way.
2. The Product/goods must be in its original undamaged packaging, box / crate/.
3. An invoice and financial document for the payment made must be attached. Returned items for which an invoice and financial document for payment have been issued but are not attached to the returned goods will not be accepted.
4. When returning or exchanging goods/articles, it is a mandatory condition when exchanging or returning the product that a FRAGILE sticker/tag is affixed to the product/goods, this fact to be stated by the customer to the courier company when handing over the product/goods.
Upon exchange or return, each shipment will be inspected and if any of the above requirements are found to be missing, the shipment will not be accepted and no refund will be issued.
The item can be replaced with the same or a new one, and in case of price difference the amount will be refunded to the customer's bank account, or will be surcharged by the customer. Refunds will only be made to the customer's bank account within ten (10) business days of the customer providing their bank account.
The bank account shall be provided by the customer to the following e-mail: sales@arsy-cosmetics.com.
It is possible to make a complaint in case of non-conformity of the goods received with the ordered ones or in case of lack of product from the shipment. In these cases, replacement or receipt of the missing product is made in a subsequent order.
When products are missing from the shipment and when the store cannot satisfy/fulfill the order, i.e., there is no stock of the given product, then the store may offer the customer alternative products of the same value. When the customer refuses the replacement products, the trader/store shall undertake to refund the relevant amount.